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return of goods policy

Heatal is pleased to offer our customers a 100% satisfaction policy.

Our products are manufactured to the highest quality and several items are exclusive to heatal.

We constantly monitor our web site to provide a safe and easy environment to ensure that
your on-line shopping experience is fun.
If you are not 100% satisfied with any purchase we will gladly organize a refund or exchange.

You may return items for a refund within a thirty day period that commences after delivery.
There is no restocking fee applied for returned items. Your purchase price is fully refunded.
All we ask is that you return the item in the same condition as sold. Packaging that has been opened will be accepted as being in its original condition.

We also offer you a choice of exchanging the refund for a gift voucher valued at the full retail price of your purchase. The gift voucher can be used at more than 100 on-line stores that carry a large variety of merchandise.

This great offer includes a 10% discount on products excluding items with a store discount.

All electrical products are guaranteed to be suitable for the delivery area. Any product that does not conform to your electrical system will have the purchase price and all shipping cost refunded.

Heatal guarantee every delivery. Items shipped are provided with insurance and tracking number. A full refund is guaranteed if the delivery cannot be tracked to its destination.

Thank you for visiting